Thank you for your interest, however this requisition has been closed and is no longer available.
Position:  Studio Account Executive - Filmore
Type:  Full Time

The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission.


Responsibilities include:


Sales generation: meet or exceed personal and Studio sales goals.


-Expand the customer's connection to the brand by increasing email sign-up in the studio


-Prospect for new business on a weekly basis utilizing company programs and tools


-Use product information and design knowledge to show and explain merchandise features and benefits


-Help customers in a courteous, knowledgeable, and genuinely interested manner


-Suggest additional items based on assessing customer needs


-Close the sale, writing a quote and following up with customer


-Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community


-Handle all merchandise returns and customer problems/complaints in a positive manner


-Enter customer orders according to company policy and procedure.


Product knowledge: develop and maintain a thorough knowledge of Design Within Reach products.


-Read all communication and materials on product forwarded from corporate offices


-Demonstrate an enthusiasm for design, including designers and the design industry


-Attend studio meetings, share information amongst peers and utilize the web and catalog


Merchandising: assist in maintaining the Studio's design and housekeeping standards.


-Assist in floor and fixture changes


-Receive process and ship product as necessary


-Utilize the visual standards guidelines to ensure studio meets company standards at all times


-Maintain a clean work space, back room and restroom


-Support basic maintenance of the studio (light bulb replacement, painting)


Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.


-Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise or be suspect


Working relations: work well with customers, fellow associates and corporate contacts.


-Take initiative to fulfill customer needs in a timely and appropriate manner


-Cooperate with fellow associates and promote a positive team spirit


-Follow company policies and procedures including attendance, personal conduct, dress code and employee discount


-Communicate constructively and objectively with corporate offices when resolving customer issues




-Previous experience or education in design or architecture preferred


-Superior communication skills, both verbal and written


-Ability to identify customer needs and problem solve, to understand and explain product features and benefits


-Design Savvy
-Retail Experience


-Experience with a POS system and proficient with MS Office software and web navigation


-Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio


-Attention to detail and outstanding problem-solving skills