Thank you for your interest, however this requisition has been closed and is no longer available.
  
 
Position:  Studio Account Executive
Type:  Full Time
Location:  

The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission.

 

Responsibilities include:

 

Sales generation: meet or exceed personal and Studio sales goals.

-Expand the customer's connection to the brand by increasing email sign-up in the studio

-Prospect for new business on a weekly basis utilizing company programs and tools

-Use product information and design knowledge to show and explain merchandise features and benefits

-Help customers in a courteous, knowledgeable, and genuinely interested manner

-Suggest additional items based on assessing customer needs

- Close the sale, writing a quote and following up with customer

-Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community

-Handle all merchandise returns and customer problems/complaints in a positive manner

-Enter customer orders according to company policy and procedure.

 

Product knowledge: develop and maintain a thorough knowledge of Design Within Reach products.

-Read all communication and materials on product forwarded from corporate offices

-Demonstrate an enthusiasm for design, including designers and the design industry

-Attend studio meetings, share information amongst peers and utilize the web and catalog

 

Merchandising: assist in maintaining the Studio's design and housekeeping standards.

-Assist in floor and fixture changes

-Receive process and ship product as necessary

-Utilize the visual standards guidelines to ensure studio meets company standards at all times

-Maintain a clean work space, back room and restroom

-Support basic maintenance of the studio (light bulb replacement, painting)

 

Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.

-Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise or be suspect

 

Working relations: work well with customers, fellow associates and corporate contacts.

-Take initiative to fulfill customer needs in a timely and appropriate manner

-Cooperate with fellow associates and promote a positive team spirit

-Follow company policies and procedures including attendance, personal conduct, dress code and employee discount

-Communicate constructively and objectively with corporate offices when resolving customer issues

 

Experience:

-Previous experience or education in design or architecture preferred

-Superior communication skills, both verbal and written

-Ability to identify customer needs and problem solve, to understand and explain product features and benefits

-Design Savvy

-Retail Experience

-Experience with a POS system and proficient with MS Office software and web navigation

-Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio

-Attention to detail and outstanding problem-solving skills