The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission.
Sales generation: meet or exceed personal and Studio sales goals.
-Expand the customer's connection to the brand by increasing email sign-up in the studio
-Prospect for new business on a weekly basis utilizing company programs and tools
-Use product information and design knowledge to show and explain merchandise features and benefits
-Help customers in a courteous, knowledgeable, and genuinely interested manner
-Suggest additional items based on assessing customer needs
-Close the sale, writing a quote and following up with customer
-Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community
-Handle all merchandise returns and customer problems/complaints in a positive manner
-Enter customer orders according to company policy and procedure.
Product knowledge: develop and maintain a thorough knowledge of Design Within Reach products.
-Read all communication and materials on product forwarded from corporate offices
-Demonstrate an enthusiasm for design, including designers and the design industry
-Attend studio meetings, share information amongst peers and utilize the web and catalog
Merchandising: assist in maintaining the Studio's design and housekeeping standards.
-Assist in floor and fixture changes
-Receive process and ship product as necessary
-Utilize the visual standards guidelines to ensure studio meets company standards at all times
-Maintain a clean work space, back room and restroom
-Support basic maintenance of the studio (light bulb replacement, painting)
Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.
-Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise or be suspect
Working relations: work well with customers, fellow associates and corporate contacts.
-Take initiative to fulfill customer needs in a timely and appropriate manner
-Cooperate with fellow associates and promote a positive team spirit
-Follow company policies and procedures including attendance, personal conduct, dress code and employee discount
-Communicate constructively and objectively with corporate offices when resolving customer issues
-Previous experience or education in design or architecture preferred
-Superior communication skills, both verbal and written
-Ability to identify customer needs and problem solve, to understand and explain product features and benefits
-Experience with a POS system and proficient with MS Office software and web navigation
-Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
-Attention to detail and outstanding problem-solving skills